As the distributor of quality food supplements, Dream Health is committed to ensuring a positive experience for all of our customers. If you have questions regarding online shopping, placing orders or payment options, or the quality, usage or any other facts about our products, you can connect with our Customer Care Team.
You may call +91464 7009, email [email protected] or WhatsApp 971581127987.
Kindly note that while our customer care team can enlighten you about the features, usage and benefits of our products, they cannot help you with any specific medical advice. Visit our partners, shoes – leaders in fashionable footwear!
Privacy & Safety
We collect diverse information about our clients (online shoppers) in a variety of ways through our websites, social media pages, online and mobiles services, applications and advertisements. The information we collect includes personal information that can be used to identify you, and to deliver, personalize, and improve our products and services, as well as to understand how you use and interact with our websites and applications, and to serve you better and make your shopping experience great.
However, online transactions are not fully secure. We use maximum possible efforts to protect our client’s personal information from unauthorized access, use, or disclosure, but cannot guarantee the complete security of any personal information, as there are factors beyond our control that can result in a breach of information safety and privacy. If required by law to inform the client of a breach of their personal information, we may notify them electronically, in writing, or by telephone, if permitted by law.
Kindly note that the client is responsible for maintaining the confidentiality of their password, if applicable.
Return Policy
At Dream Health, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help with easy and hassle-free returns.
Eligible Items for Returns
- Products must be unused, sealed, and in original packaging.
- Return requests must be initiated within 10 days of the purchase date.
- Items purchased from our official website www.dreamhealth.ae are eligible for returns.
Non-Returnable Products
- Opened or used supplements, vitamins, and wellness products.
- Products with broken seals or missing labels.
- Gift cards and promotional offers.
How to Initiate a Return
- Contact our support team at [email protected] with your order number and return request.
- Once approved, our team will provide instructions and the return address.
- Ship the item back to us using a trackable shipping method.
Refund Policy
- Refunds will be issued within 3 business days after receiving the returned item.
- Refunds will be processed to the original payment method used at checkout.
- In case of delayed refunds, please contact your bank or card issuer.
Damaged or Defective Items
If your product arrives damaged or defective, notify us within 3 days. We will arrange for a replacement or full refund, including any shipping costs.
Exchange Policy
Exchanges are only allowed for defective products or wrong items sent by us. All exchange requests must be made within 3 days of receiving the item.
Shipping Costs
- Customers are responsible for return shipping unless the product is defective.
- For exchanged items, we cover the cost of shipping the replacement product.
Customer Support
Our team is available to assist you with any inquiries regarding returns and refunds. Contact us at: [email protected]
Efficient Delivery
Delivery is totally free for all orders inside Dubai. Our efficient distribution system enables us to deliver every order in the shortest period of time across the UAE. We competently deliver every order either the same day or within 1-2 days.
Kindly note that for orders outside Dubai and inside UAE, a shipping charge of 30 AED will be applied.